Refund Policy
Effective from 10 November 2026
The free plan lets you use every module for as long as you need before you pay anything. Because of that, payments for paid plans are normally final and are not refunded in full or in part. The cases below are the exceptions.
1. When you get money back
- We charged you the wrong amount, or charged you twice for the same period.
- A renewal went through after you had already cancelled.
- The law requires a refund.
- We closed your account for a reason other than a breach of our Terms. You get back the unused part of the period.
2. How to ask for a refund
Email info@pixlabo.com within 30 days of the charge. Tell us your studio name, the payment date and what went wrong.
Once a refund is approved, it goes back to the card or account you paid from within 7 working days.
3. Cancelling instead
Cancelling stops future renewals. You keep full use of your plan until the end of the period you paid for, and your data stays where it is.
4. Invoices
Refunds are recorded against the original invoice issued by Pixlabo Technologies (GSTIN XXAAAAA0000X0ZX).
Pixlabo Technologies · Registered office address, City, State, PIN · GSTIN XXAAAAA0000X0ZX